Help centre
Short guides to every part of Resource Manager.
Getting started
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Getting started with Resource Manager
What Resource Manager does, and the first things to set up.
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Creating an organisation
Sign up your company, confirm your email address and get started.
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Recording your time
Fill in your weekly timesheet, mark out-of-hours work, see what is left on the budget, and submit the week.
Your account
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Signing in and out
How to sign in, what to do if it does not work, and signing out.
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Switching between organisations
Working for more than one organisation with one sign-in.
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Light and dark themes
Choose a light or dark theme, or follow your device.
Clients
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Projects, tasks and teams
Set up projects for your clients with budgets, tasks, a project manager and a team.
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Clients and contacts
Add the organisations you work for, their references, default cost centre and contacts.
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Rate cards
Set charge, cost and pay rates by the day or the hour, for grades, people, clients and projects.
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Billing and write-offs
How approved time is valued, rounded and written off, and where to see it.
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Exports
Download time or the billing ledger as CSV or Excel with the columns and formats you choose.
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Resourcing
Book people onto projects on a calendar, drag bookings to move or stretch them, and split them around other work.
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Client settings
Give a client its own currency, VAT, billing increment and rounding — or keep the organisation's.
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Project and task settings
Give a project or a task its own billing increment, rounding, time recording rules and more.
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Cost centres
Set up the cost centres your finance system uses, so work is reported in the right place.
Reports
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Utilisation and forecast
See how much of people's time is recorded and booked, and what future bookings are worth.
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Call-off balances
See what is left on a call-off in days and money, get warned as it runs low, and link the next statement of work.
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Time, value and budgets
Report time and value by client, project, task, person or cost centre, and see budgets burn against plan.
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Client comments and client reports
Tidy timesheet comments for clients without changing what was recorded, and produce client project reports.
People and HR
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Leave allowances
See your leave balance, and set allowances, carry-over and adjustments for your people.
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Booking and approving leave
Request holiday, see it approved, cancel it, and see who is off on the team calendar.
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Sickness and return to work
Report sickness, hold return-to-work meetings, and keep health information private.
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One-to-ones
Schedule regular one-to-ones, agree notes and actions, and sign them off together.
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Policies
Read and acknowledge policies, and for HR, publish them and see who has read them.
Administration
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Roles and permissions
What each role can do, and how to change roles or create your own.
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Approving timesheets
Review submitted weeks, approve them (one or several at once), send them back with a reason, or reopen an approved week.
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Timesheets on someone's behalf
Correct or fill in a colleague's timesheet, or submit it for them, with every change recorded and the person told.
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People
Invite colleagues, record their job title, dates and line manager, put them in departments, and choose their roles.
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Departments and groups
Organise people into departments or teams, each with an optional lead.
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Working patterns and holidays
Set the hours people normally work, and the public holidays your organisation keeps.
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Organisation settings
Set your currency, VAT, time recording rules, out-of-hours treatment, billing increments and more — and lock what must not change.
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The audit log
See who changed what and when — roles, members, settings, rates and timesheets.
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Support access
When and how Resource Manager support can open your organisation, and how you see and stop it.
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Importing data
Bring clients, projects, tasks, people, roles, rates and past time across from other systems with CSV files.
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Modules
What is included, the chargeable HR module, and how to turn it on or off.
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Exporting your data and closing
Download everything your organisation holds, or close the organisation when you stop using Resource Manager.
Accessibility and support
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Accessibility
Our accessibility standard, how to use Resource Manager with a keyboard or screen reader, and how to report a problem.